Q. Can I read independent reviews?  A. Yes, please click here for independent testimonials.
Q. Are the prices per person? A. No, all prices are for the property and are fully inclusive with no hidden costs. Our prices are comparable to hotels and range from £65 per night for a 1 bed apartment to £120 for a large 4 bed house. Prices are + VAT and based on 28 nights.
Q. What is the minimum booking? A. Currently, depending on property, the minimum booking period is 7 nights.
Q. Can I have a look at a property before I book? A. This isn't always possible due to current bookings, however we do have a Video Tour which shows the high quality of the properties.
Q. Are all properties non-smoking with no pets allowed? A. Yes, all the properties are non-smoking and no pets are allowed.
Q. What are the check in and check out times? A. Check in is from 1pm and Check Out is by 11am though we try to be as flexible as possible, subject to other bookings, so if you have a specific time please let us know and we'll do our best to accommodate you.
Q. Does the housekeeper do my washing up? A. No, afraid not! The housekeepers weekly visit is to change bed linen / towels and general clean. Additional cleaning services including ironing can be arranged directly with the housekeeper.

Booking Procedure
To enquire about making a booking please use the enquiry form on our Contact page. After confirming availability and subject to your acceptance we will e-mail a link to our online booking form with our Terms & Conditions for your agreement.  Once we have received your confirmation we will raise the invoice which can be paid by bank transfer, debit card, cash or cheque at no cost. Credit cards incur a surcharge. Payment must be received as cleared funds prior to keys being released.

Checking In
Your accommodation will normally be ready from 1pm on the day of occupancy though we may be able to arrange an earlier time if required. Please advise us of your expected time of arrival at least 24 hours before and on the day we ask that you ring us approximately 30 mins before your arrival and we will meet you at the property to show you round and hand over keys. 

Welcome Pack
We provide a complimentary Welcome Pack that includes bread, milk, coffee, tea, sugar etc, as well as enough basic household items such as soap, shower gel, washing up liquid, laundry/dishwasher tablets, kitchen/toilet rolls etc for the first few days of your booking.

Housekeeping
For all bookings over 7 nights a weekly housekeeping visit is included to change used linen/towels and service the accommodation including dusting, cleaning and vacuuming. Baths, sinks and showers are cleaned throughout, kitchen and WC’s are expected to be kept generally clean by the occupants. We will arrange the day of housekeeping at the check in.  Additional housekeeping services including ironing can be arranged directly through DTS Cleaning Services.

Checking Out
Check out is normally by 11.00am though it may be possible to arrange a later check out time subject to other bookings.  We ask that you leave the property in the same clean condition as you found it and remove any rubbish and personal effects.