Question 1

What is a serviced apartment?

Accepted Answer

A serviced apartment is a self contained, fully furnished apartment or flat that is rented out on a short term basis (which can be from 7 nights upwards) to business travellers and leisure guests.

Question 2

Why would I choose a serviced property instead of a hotel?

Accepted Answer

Size - A serviced flat or apartment will be considerably bigger than a standard hotel room, and 2-3 bedroom properties are available to allow guests to share the cost between 2-3 travellers.   Flexibility - All of our serviced flats and apartments include a kitchen and a lounge as well as bedroom/s and a bathroom/shower room. This allows you to spread out, cook, work and generally live as you would at home.   Cost - Living in a serviced flat or apartment keeps your overall costs down. Having a fully stocked kitchen saves money on restaurants and room service, and all of our properties include internet access (most hotels charge extra for this). Also, the longer your booking, the better the rate will be. if two or three travellers share an apartment, serviced accommodation becomes much more cost effective than the equivalent two or three hotel rooms.

Question 3

Can I view a property before I book?

Accepted Answer

We will do our best to accommodate viewing requests, however this may not be possible if the property in question is occupied. We have brochures and measurements for all of our properties and can can answer any questions you may have.

Question 4

How can I book a stay?

Accepted Answer

You can either fill in the booking enquiry form on our website detailing your requirements or give us a call on 01733 602499. We will be happy to discuss your requirements. Once we have agreed the details of your stay we will forward you a booking form, this will reserve your property. We will email you an invoice along with all the details of your apartment or flat and a copy of our terms and conditions. We accept credit cards (not AMEX), debit cards, and bank transfer. For bookings made more than 14 days before the start date, a £200 deposit will be taken and the balance of the first invoice must be paid before check in. For bookings made less than 14 days before the start date, the full first invoice must be paid before check in.

Question 5

How much will my apartment cost?

Accepted Answer

You can expect to pay about the same as a decent quality hotel room and apartments can often work out 30% less despite the obvious advantages. Rates from Peterborough Serviced Accommodation are very competitive. You will always be quoted on a per apartment per night basis, as opposed to a per person per night basis as many hotels often do. The price you are quoted will depend on the size of apartment; length of stay and the time of year you wish to stay.

Question 6

What is included in the price that I am quoted?

Accepted Answer

Your apartment will be fully furnished and you will be provided with clean bed linen and towels on arrival. If your stay is longer than 10 nights these will be changed weekly. The kitchen in your apartment will be fully equipped with all the cutlery, crockery and cooking utensils you will need. The wi-fi connection, utilities, TV services and council tax, TV licence... All included in the price.

Question 7

How do I pay?

Accepted Answer

For bookings of one month or less, an invoice will be sent to you before your stay, this must be paid in full before checking in. Payment can be made by cash, cheque, bank transfer or card payment. For bookings of longer than one month, you will receive an invoice for the first 28 nights of your stay, again which must be paid before check in. Further invoices will be emailed to you a week before the renewal date.

Question 8

What time can I check in?

Accepted Answer

Check in is available any time after 1:00PM, however we will always try and be flexible if required.

Question 9

What time do I need to check out?

Accepted Answer

Standard check out time is 11:00AM.

Question 10

Can I check out later than 11:00AM?

Accepted Answer

Late checkout can usually be arranged for an additional cost, but depends on availability.

Question 11

How long can I stay?

Accepted Answer

We usually operate a minimum stay of 7 nights, however if we have availability we will do our best to help. While serviced accommodation mostly appeals to guests and travellers for shorter periods, we do regularly book stays of a year or more.

Question 12

What if I decide to cancel?

Accepted Answer

Our cancellation policy forms part of our terms and conditions which will be forwarded to you as part of the booking procedure, however generally speaking 14 days notice is required to change or cancel a booking. If you would like a copy of our terms and conditions before booking, please contact us and we will forward these to you.

Question 13

What will I require to check in?

Accepted Answer

All you need is your booking confirmation that PSA has emailed to you and photographic ID.

Question 14

Do you accept pets?

Accepted Answer

Generally we do not accept pets (unless a registered Guide dog), however depending on the pet and the property in question, we may be able to make an exception. Please contact us to see if we can help with your requirement.

Question 15

Can I smoke in the apartment?

Accepted Answer

No. PSA operates a strict no smoking policy.

Question 16

What if I cause any damage to the property or break something during my stay?

Accepted Answer

Please contact us in the event of any damage or breakages so that we can come to an agreement about replacement/compensation.

Question 17

Does the quoted rate include all taxes?

Accepted Answer

As most of our guests are business travellers, we have taken the decision to show all prices without VAT included. This should always be clearly stated, however if you would like a quote inclusive of VAT, please contact us and we will provide this for you.